Vivandi is an online shopping destination offering a curated selection of beauty, personal care, wellness, lifestyle, and everyday essentials from trusted global brands. Discover quality products and trusted names, all in one convenient place.

Browse our website, select the product you wish to purchase, add it to your cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and place your order.

No, you may be able to place an order as a guest. However, creating an account makes it easier to track your orders and manage your details.

Vivandi accepts the payment methods available at checkout. The available options may vary depending on your location and order.

Once your order has been dispatched, you will receive the relevant order and delivery information. You can use the tracking details provided to check your shipment status.

Vivandi offers fast and convenient delivery, with orders generally arriving within 2–3 business working days. Delivery may vary by location, product availability, and delivery service, and can take up to 7 business working days in some cases. Your estimated delivery time will be shown at checkout or in your order confirmation.

Orders may be changed or cancelled only if they have not yet been processed or dispatched. Please contact our customer support team as soon as possible if you need to make a change.

Eligible products may be returned or exchanged within the period specified in our Returns & Cancellation Policy, subject to the applicable conditions. Products generally need to be unused, unopened, in their original packaging, and resalable.

Please contact us promptly at shop@vivandi.ae with your order details and information about the issue. A video of the product and its condition may be required to process a damaged-product claim.

Once your return is approved, the refund may be issued to your original payment method or provided as store credit, depending on the circumstances and applicable policy. please refer to our Returns & Cancellation Policy.

If an item is missing from your order, please contact our customer support team at shop@vivandi.ae or call on +971502130449with your order number and details of the missing product so we can assist you.

With over 25 years of experience in the market, Vivandi is committed to providing a trusted online shopping experience with genuine products sourced directly from manufacturers and official distributors. We offer trusted global brands, secure ordering, convenient delivery, and dedicated customer support. Our long-standing industry experience backs it all.

If a promotional code or voucher is available, you can enter it during checkout, subject to its applicable terms and conditions. Some promotions may have specific eligibility, minimum-order, or product restrictions.

Vivandi provides delivery across supported locations in the UAE and selected GCC countries, including Abu Dhabi, Saudi Arabia, Bahrain, and Oman. Delivery availability, charges, and estimated delivery times may vary by location.

Yes. Vivandi offers 1-day delivery on eligible orders within Dubai when orders are placed before 12:30 PM. Delivery is subject to product availability, location, and service coverage. If an eligible order is not delivered within the promised timeframe, you may be eligible for a refund, subject to the applicable terms and conditions.

Yes. Vivandi offers B2B purchasing solutions for businesses, retailers, beauty professionals, and other commercial customers. Businesses can enquire about bulk orders, regular requirements, and suitable B2B purchasing options by contacting shop@vivandi.ae.

Yes. Vivandi proudly supplies salons and professional beauty businesses with genuine products from trusted brands. Whether you need products for regular salon operations or larger requirements, our team can assist with suitable products and B2B solutions. Contact shop@vivandi.ae for salon enquiries.

For assistance with your order, products, returns, or other enquiries, please contact our customer support team at shop@vivandi.ae. Or call on +971502130449Please include your order number where applicable so we can assist you more efficiently