Privacy Policy

Privacy Policy

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Privacy Policy Statement

VIVANDI General Trading LLC values its customers and respects their privacy. Any information we collect about you (excluding card details) is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions. You will be asked to register if you would like to use some of the services and features, we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us, your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address or telephone number.

When you give us information, it may be used for:

  1. ADMINISTRATION OF OUR SITE:

The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.

  1. CUSTOMER SERVICE:

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

  1. DIRECT MARKETING:

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information.

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events when you register. We do not provide your personal details to other companies or individuals for their marketing. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. These companies or individuals may be provided with access to your personal details except payment information, in order to fulfill their function, but may not use such information for any other purpose.

  1. OPT OUT

All VIVANDI General Trading LLC subscribers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing. Alternatively, you can opt-out by visiting 'Newsletter Subscription' in 'My Account' on the VIVANDI General Trading website. You can access 'My Account' once you are logged in to your VT account.

  1. COOKIES

The VIVANDI General Trading LLC online ordering system uses cookies to record a unique reference on your computer. This means that we can recognize your computer when you access www.vivandi.ae and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your VIVANDI General Trading LLC account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

  1. DATA PROTECTION

VIVANDI General Trading LLC is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us.

We use the latest encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

Our website terms & conditions comprises of our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'my account.'

LIMITATION OF LIABILITY

These Terms and Conditions shall be interpreted and governed by the laws in force in United Arab Emirates. VIVANDI General Trading LLC makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible VIVANDI General Trading LLC will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond VIVANDI General Trading LLC reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one thousand AED.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of VIVANDI General Trading LLC or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by UAE law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

COMPLAINTS & SUBMISSION OF INFORMATION

If you wish to CONTACT US to complain about any matter in regard to the merchandise, please email us at info@vivandi.ae

How to contact us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information, we hold about you by emailing us at info@vivandi.ae or by phone on +9714 335-3839. We want to make sure that your information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at info@vivandi.ae 

You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at info@vivandi.ae 


We hope that you will be happy with the way we handle your information.

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