UAE Delivery

Vivandi delivers across the UAE. Free delivery on orders above AED 2000; AED 15 delivery charge on orders below AED 200. Standard delivery takes 2–3 business days. Delivery times may vary by location, courier issues, holidays, or promotions.

Dubai Fast Delivery

Same day delivery is eligible for Dubai only if orders are placed before 12:30 PM. This depends on product availability, delivery location, payment confirmation, order verification, and courier availability. Orders placed after 12:30 PM move to the next available slot. Availability may vary on weekends, holidays, or high-volume days.

GCC & International Delivery

Vivandi delivers to select GCC and international destinations, including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Shipping charges and delivery times vary by destination.

We calculate them based on the delivery location.

Standard delivery usually takes 5–6 business days.

Delivery may take longer due to customs clearance and local regulations. 

Customs, Duties & Taxes

International orders may be subject to customs clearance, import duties, taxes, or other destination-specific charges. Where applicable, these are the customer's responsibility and may affect delivery timelines.

Order Processing

Orders are processed after successful confirmation and payment verification. Orders placed on weekends, holidays, or outside business hours begin processing the next working day. Confirmation and dispatch notifications are sent using the contact details provided at checkout.

Delivery Information

Customers must provide complete and accurate delivery details.

Include your full name and mobile number.

Provide your complete address, including building, villa, apartment, or office number.

Also include the area and city.

Add any delivery instructions if needed. Incomplete or incorrect information may cause delays or failed delivery.

Receiving Your Order

Please ensure you, or an authorised person, are available to receive the delivery. The courier may contact you to confirm the location or arrange a handover. They may request ID, an OTP, or order confirmation if needed.

Failed Delivery Attempts

If delivery fails due to customer unavailability, an incorrect/incomplete address, restricted access, or refusal of the shipment, the courier may attempt redelivery or return the order to Vivandi. Additional charges may apply where the failure is caused by the customer.

Split Shipments

A single order may be delivered in multiple shipments depending on product availability, warehouse fulfilment, parcel weight, or courier requirements. You may receive separate notifications for different items in the same order.

Delivery Delays

Delays may occur due to courier issues, customs clearance, holidays, weather, high seasonal volumes, regulatory requirements, or incorrect delivery information. Estimated delivery dates are guidance only and not guaranteed.

Missing, Damaged or Incorrect Orders

If your order is missing, delayed, damaged, incomplete, or incorrect, contact Vivandi via mail shop@vivandi.ae or call on: +971 50 213 0449 

as soon as possible. We may request your order number and photo/video evidence. See our Returns & Cancellation Policy for further details.

Shipping Costs & Refunds

Shipping charges are generally non-refundable, except where the issue results from a Vivandi error or as required by law. For eligible returns, return shipping/collection charges may be deducted from the approved refund.

Changes to This Shipping Policy

Vivandi may update this Shipping Policy from time to time to reflect changes in courier services, charges, operations, or regulations. The latest version will always be published on www.vivandi.ae.

Contact Us

Email: shop@vivandi.ae Phone: +971 50 213 0449 Hours: Monday–Saturday, 9:00 AM–6:00 PM · Sunday Closed