You have the legal right to cancel your order if your order has not yet been processed, you may cancel your order by logging into my account or sending an email to shop@vivandi.ae. If your order has been processed and handed over for dispatch we will refuse cancellation as per our policy, in such cases you'll need to create a return request once the product has been delivered or you can refuse delivery of the product if it is no longer wanted.

Your statutory rights are not affected.

Vivandi will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

A Single order may be split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Returns

Eligible products may be returned or exchanged within 7 days of receipt, provided they are unused, unopened/sealed, in their original packaging, in the same condition in which they were received, and resalable, with valid proof of purchase. Returns or exchanges will not be accepted for products that have been opened or used.

For damaged, defective, or incorrect items, please report the issue promptly to shop@vivandi.ae. A clear video of the product and its condition upon opening may be required to process the claim.

Certain categories, including opened personal care, hair, beauty, and health products, may be non-returnable for hygiene and safety reasons.

If a return is approved, the refund may be issued to the original payment method or as store credit, depending on the circumstances of the return. Where a replacement is unavailable, the refunded amount may be provided as a store credit voucher for use on future orders.

If a promotion, discount voucher, free gift, or other promotional benefit was tied to the returned item, the promotion may be cancelled, the corresponding value may be deducted from the refund, or any free gift may need to be returned.

Returns or exchanges requested after 7 days from receipt of the order will unfortunately not be accepted.

For any damaged, defective, or incorrect item, please contact us at shop@vivandi.ae as soon as possible.